Tenant Portal
Property Condition Report
The Property Condition Report process in ManagIt.ai ensures tenants can accurately document the condition of their rental unit every six months. This streamlined system guides tenants through a structured reporting workflow, allowing them to submit detailed condition reports with photos and notes. Property managers can then review submissions, provide feedback, request revisions, and approve reports to maintain a transparent and well-documented property history.
- Tenants receive an automated notification reminding them to submit their bi-annual Property Condition Report before the due date.
- Once the report is initiated, the report will be marked as PENDING and will remain visible under the Pending tab until it is submitted.
- Tenants can initiate a new report from the Home Screen of the app, under the Property Condition Report section, and by selecting the Create Now button.
- The tenants will be redirected to the Report form where they can select a Location from a predefined list (e.g., Kitchen, Bathroom, Living Room, Bedroom, Exterior).
- Once a Location is selected, a list of relevant items for that location will be displayed (e.g., for Kitchen: Cabinets, Countertops, Sink, Appliances). Tenants can then choose specific items to upload to the report.
- Tenants can:
- Include notes for each item to describe its current condition.
- Upload multiple images per item to document the condition thoroughly.
- Once the form for specific location and item have been completed, tenants can click Upload Report to save progress or add more image for the specific item.
- After uploading, tenants are redirected to the Report Page, where they can view the unique reference number assigned to their report in progress.
- On the Report Page, tenants can view a list of their completed and in-progress reports.
- They can filter reports using the Progress Tab Menu:
- PENDING Tab – Displays reports that are in progress, under review, or require revisions.
- COMPLETED Tab – Shows all reports that have been approved and finalized by the property manager.
- Selecting or clicking a report opens the Detailed Report Page, where all reported items are displayed tagged per location.
- To add more documentation to an ongoing or pending report, tenants can click the Add Images button at the top of the list to upload additional photos for any location or item they are currently working on.
- Once satisfied with the report, tenants can finalize their submission by clicking the Submit Review button at the top of the list, initiating the review process for the property manager.
- Approval Process:
- The property manager reviews the report and marks it as Completed if no further action is needed.
- The report then moves to the Completed Tab in the tenant’s report page.
- If the Report is Incomplete:
- The manager marks it as Incomplete, adding comments on what needs to be fixed or added.
- The report stays under Pending until the tenant makes the necessary updates and resubmits.
- If the Report is Under Review:
- The report remains in the Pending tab while it is being reviewed by the property manager.
- The report remains in the Pending tab while it is being reviewed by the property manager.
- Pending Tab:
- Reports that are Pending are reports in progress (not yet submitted).
- Reports that are Under Review by the property manager.
- Reports that were marked as Incomplete and need tenant revisions.
- Completed Tab:
- Reports that were approved and finalized by the property manager.
- Reports that were approved and finalized by the property manager.
Maintenance & Service Request
The ManagIt.ai Tenant Mobile App offers an AI-assisted, user-friendly solution for tenants to easily submit and track maintenance and service requests. With its intuitive design, the app streamlines the request process, ensuring quick resolutions and clear communication. Follow this step-by-step guide to make the most of its features:
- Download the ManagIt.ai Tenant App from the App Store (iOS) or Google Play (Android).
- Open the app and log in using your registered email and password.
- If you're a new user, please reach out to your property manager to receive your login invitation and access the app.
- On the home screen, tap the "Request" on the bottom menu.
- You will be redirected to the "Request Tickets" page
- View your "Pending", "Ongoing", "Completed" requests tickets by clicking the progress tab menu.
- Tap the "Plus +" sign icon at the top right corner of the screen to create a new maintenance or service request.
- Select Type of Request – Choose between:
- Maintenance Request – For repairs and issues covered under property maintenance and the lease contract (e.g., plumbing leaks, electrical problems, HVAC issues).
- Service Request – For additional services not included in property maintenance or the lease contract (e.g., lawn mowing, house cleaning, appliance installation).
- Select Issue Category – Choose from common maintenance problems (plumbing, electrical, HVAC, appliances, etc.).
- Specify the Location of the Issue – Indicate where the problem is occurring (e.g., kitchen, bathroom, living room).
- Select Priority Level – Mark as:
- Urgent – Requires immediate attention.
- Normal – Standard priority based on response time.
- Low Priority – Non-critical maintenance request.
- Describe the Issue – Type a brief description of the problem.
- Entry Permission – Indicate whether the maintenance team has permission to enter your unit:
- Yes, enter anytime – Maintenance can enter without prior notice.
- Yes, with prior notice – You will be notified before entry.
- No, I must be present – Maintenance cannot enter without you being home.
- Entry Permission Additional Info – Provide any special instructions (e.g., pets inside, lockbox instructions, security gate codes).
- Select Availability Type – Choose when maintenance can perform the service:
- Anytime – The team can come at their earliest availability.
- Urgent – Requires immediate scheduling.
- Preferred Time – Select a specific date and time window.
- Preferred Date & Time (if selected) – Specify the date and time you prefer for maintenance to visit.
- Upload Photos/Videos – Attach images or videos to help property managers understand the issue.
- AI Troubleshooting (Optional) – The AI may provide instant troubleshooting steps (e.g., resetting a circuit breaker for electrical issues).
- Tap "Submit for Review" to send it to property management.
- Receive a confirmation message with a ticket number.
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Track request status in real-time under "Requests Tickets":
- Pending – Request submitted, under review and waiting for approval.
- Ongoing – A service provider has been assigned.
- Completed – The issue has been resolved.
- Use the in-app chat to message the assigned maintenance team.
- Receive real-time updates and notifications.
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If needed, reschedule or update request details through the chat.
Property Tax Protest
The ManagIt.ai Property Tax Protest App is an AI-powered solution that simplifies the tax appeal process for property owners. It automates tax assessment analysis, protest filing, and case tracking to maximize tax savings with minimal effort.